Terms of Service

1. Acceptance of Terms

By accessing our website, sending us an enquiry, or entering into a project agreement with us, you confirm that you have read, understood and agreed to be bound by these Terms of Service. If you are acting on behalf of a company, you represent that you have authority to bind that company, and references to you include that company. If you do not agree to these terms, you must not use the site or the services.

These terms apply together with any written proposal, statement of work or contract that we sign with you. Where a signed agreement conflicts with these terms, the signed agreement controls for that project, and these terms continue to govern your general use of our website.

2. Who We Are

JTWDBW LLC is a computer integrated systems design company based in Logan, Utah. Our postal address is 335 S 100 W, Logan - 84321-5236, United States (US). Our contact email address is admin@jtwdbw.lat and our contact phone number is +12602894150. We design, build, commission and support industrial control and monitoring systems for manufacturing floors.

These terms describe the relationship between JTWDBW LLC and the people and organizations who use our website or engage our services.

3. Eligibility

Our website and services are intended for businesses and adults. By using the site, you confirm that you are at least the age of majority in your jurisdiction and that you have the legal capacity to enter into a binding agreement. If you use the site on behalf of an organization, you confirm that you are authorized to do so.

We do not direct our services to children, and we do not knowingly enter into agreements with minors. If we learn that a person who lacks capacity has provided information or attempted to engage us, we will take appropriate steps, which may include closing the associated record.

4. Use of the Website

We grant you a limited, revocable, non-exclusive license to access and view our website for legitimate business and informational purposes. You may not copy, reproduce, republish, distribute or create derivative works from substantial portions of the site without our prior written permission, except as permitted by applicable law.

You agree not to interfere with the operation of the website, not to attempt to gain unauthorized access to any system or network connected with it, and not to use automated tools to scrape or overload our infrastructure in a manner that degrades service for others.

We may modify, suspend or discontinue any part of the website at any time without notice, and we are not liable for any inconvenience that results.

5. Services and Project Engagements

We provide computer integrated systems design services. These include machine data integration, PLC and drive commissioning, sensor network builds, production dashboards, retrofits and upgrades, and preventive monitoring programs. The specific scope of any engagement is defined in a written proposal or statement of work that we agree with you before work begins.

Unless a written agreement states otherwise, our proposals describe the work to be performed, the deliverables, the assumptions on which the price depends, and the responsibilities of each party. Anything not expressly included in the agreed scope is excluded and may be addressed later through a change order.

We perform our services with the skill and care expected of a competent professional in our industry. We do not guarantee a particular business outcome, production figure or financial result, because those depend on factors beyond our control, including your equipment, your process, your personnel and your market.

6. Quotations and Proposals

Quotations are valid for the period stated in the quotation. If no period is stated, a quotation is valid for thirty days from its date. Prices depend on assumptions about the equipment, site conditions, schedule and scope described in the proposal. If those assumptions prove incorrect, we may adjust the price or the schedule accordingly.

A quotation does not create a contract. A contract is formed only when both you and JTWDBW LLC accept a written proposal or statement of work, or when we begin work at your written direction. Hardware, lead times and third party pricing are subject to change until a contract is formed.

7. Client Responsibilities

Successful integration depends on cooperation. You agree to provide timely access to your site, accurate information about your equipment and process, qualified personnel to make decisions, and a working environment that is safe for our team. You are responsible for the safety of your facility and for ensuring that our personnel receive the required site safety orientation.

You agree to obtain any permits, approvals or third party consents necessary for the work, unless we have agreed in writing to obtain them on your behalf. You also agree to back up your data and to maintain appropriate backups of any system we touch, so that a fault in one layer does not affect the integrity of your operations.

Delays, rework or additional cost caused by incomplete information, unavailable equipment or restricted access are your responsibility and may result in a schedule adjustment or an additional charge.

8. Fees, Invoicing and Payment

Fees are set out in the agreed proposal. Unless stated otherwise, invoices are due within thirty days of the invoice date. We may require a deposit before beginning work and progress payments at agreed milestones. Amounts not paid when due may accrue interest at the rate stated in the proposal, or, if none is stated, at the maximum rate permitted by law.

You agree to reimburse reasonable expenses that we incur in performing the work, such as travel, lodging and freight, where the proposal provides for reimbursement. Taxes are your responsibility except for taxes on our net income.

If you dispute an invoice, please contact us promptly and pay the undisputed portion. We will work with you in good faith to resolve the disputed portion.

9. Scheduling and Site Access

Project schedules are estimates unless expressly stated as firm dates. We will make reasonable efforts to meet agreed dates, but scheduling depends on production windows, equipment availability and site readiness. You agree to provide safe and timely access to the areas where work will occur.

Where work requires production to stop, we will coordinate the window with you in advance. If access is unavailable when scheduled, we may need to reschedule, and a rescheduling charge may apply to cover committed labor and travel.

10. Changes and Change Orders

Either party may request a change to the scope, schedule or other aspect of the work. Changes are handled through a written change order that describes the change, its effect on price and its effect on the schedule. Work on a change begins after both parties accept the change order.

If a change is required urgently to protect safety or equipment, we may proceed with the minimum necessary action and document it afterward, with the parties confirming the resulting adjustment in writing as soon as practical.

11. Intellectual Property

We retain ownership of our pre-existing know-how, tools, methods, templates and software components. When you pay for a project in full, you receive a license to use the project specific deliverables, such as configured programs, dashboards and documentation, for your internal business purposes, as described in your agreement.

Third party products, including controller software, drive firmware and dashboard platforms, remain subject to the licenses of their respective owners. We do not grant rights in third party materials beyond those we are authorized to pass through.

Website content, including text, graphics and layout, is owned by JTWDBW LLC or used with permission and may not be reproduced without our written consent.

12. Confidentiality

Each party may receive confidential information from the other. Confidential information includes non-public business, technical, financial and operational details. Each party agrees to use the confidential information of the other only to perform its obligations, and to protect it with reasonable care.

Confidential information does not include information that is public through no fault of the receiving party, information independently developed without use of the other party confidential information, or information rightfully received from a third party without restriction.

If law requires disclosure of confidential information, the receiving party will give prompt notice where legally permitted and will cooperate reasonably to limit the disclosure.

13. Warranties and Disclaimers

We warrant that our services will be performed in a professional and workmanlike manner consistent with industry standards. For hardware and third party products, we pass through the warranties offered by the manufacturer to the extent permitted. Our warranty period for project work is stated in your agreement or, if none is stated, is ninety days from acceptance of the affected deliverable.

Except as expressly stated, the website and our services are provided on an as available basis, and we disclaim all other warranties, whether express, implied or statutory, including implied warranties of merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the website will be uninterrupted, error free or free of harmful components.

We do not warrant that any integrated system will prevent all equipment failures, production losses or safety incidents. Integration improves visibility and control, but industrial equipment remains subject to wear, misuse and unexpected failure.

14. Limitation of Liability

To the maximum extent permitted by law, JTWDBW LLC will not be liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, lost production, lost data or business interruption, arising out of or related to our website or our services, even if we have been advised of the possibility of such damages.

To the maximum extent permitted by law, our total aggregate liability arising out of or related to a particular engagement will not exceed the total fees paid to us by you for that engagement in the twelve months preceding the event giving rise to the claim.

Nothing in these terms excludes liability that cannot lawfully be excluded, including liability for fraud or for willful misconduct where such exclusion is prohibited.

15. Indemnification

You agree to indemnify and hold harmless JTWDBW LLC, its members, employees and agents from and against claims, losses, damages, liabilities and expenses, including reasonable legal fees, arising from your breach of these terms, your misuse of the website, your failure to provide a safe site, or your violation of any law or third party right.

We agree to indemnify and hold harmless you from and against claims that our original work infringes a United States intellectual property right, provided that you promptly notify us, allow us to control the defense, and cooperate reasonably. If such a claim arises, we may, at our option, modify the work, obtain a license, or refund amounts paid for the affected deliverable.

16. Acceptable Use

You agree not to use our website or services to violate any law, to infringe the rights of others, to transmit malicious code, to attempt unauthorized access, or to misrepresent your identity or affiliation. You agree not to use our services in a manner that could damage, disable or impair any system or network.

You agree not to reverse engineer, decompile or disassemble our software or deliverables except to the extent permitted by applicable law. You agree not to remove proprietary notices from documents or materials we provide.

We reserve the right to suspend or terminate access to our website or services for conduct that we reasonably determine to be unlawful, harmful or in breach of these terms.

17. Third Party Products and Services

Our work may involve products and services supplied by third parties, including controllers, drives, sensors, network equipment and software platforms. Those products and services are governed by the terms and warranties of their respective providers. We are not responsible for the acts, omissions, policies or pricing of third parties.

Where we recommend a third party product, we do so based on our professional judgment at the time. We do not guarantee that a third party product will remain available, supported or compatible with future changes. Changes made by a third party vendor to its product may affect your system, and addressing such changes may require additional work under a new engagement.

18. Termination

Either party may terminate a project engagement as provided in the applicable agreement. If you terminate for convenience, you agree to pay for work performed and for non-cancelable commitments made on your behalf through the effective date of termination. If we terminate for your material breach, our rights to payment survive.

Upon termination, we will deliver the work product completed and paid for, and each party will return or destroy the confidential information of the other, subject to legal retention requirements and to the practical need to keep records of systems still in service.

Provisions that by their nature should survive termination, including intellectual property, confidentiality, warranties and disclaimers, limitation of liability, indemnification and governing law, will survive.

19. Governing Law and Disputes

These terms are governed by the laws of the State of Utah and the applicable laws of the United States, without regard to conflict of law principles. The parties agree that the state and federal courts located in Utah will have jurisdiction over disputes arising out of or related to these terms or our services, and each party consents to venue in those courts.

Before commencing formal proceedings, the parties agree to attempt in good faith to resolve any dispute through discussion between senior representatives. Either party may seek injunctive relief in court where necessary to protect its rights while a dispute is pending.

20. Changes to These Terms

We may update these Terms of Service from time to time. When we make a material change, we will revise the effective date at the top of this document and, where appropriate, provide additional notice. Your continued use of our website or services after an update indicates that you accept the revised terms.

For active project engagements, the terms in force when the engagement began continue to apply to that engagement unless both parties agree otherwise in writing.

21. Contact Information

If you have questions about these Terms of Service, please contact JTWDBW LLC. You may write to us at 335 S 100 W, Logan - 84321-5236, United States (US). You may email admin@jtwdbw.lat or call +12602894150 during business hours. We will respond as promptly as we reasonably can.